OTA Communications
Booking.com at 11 p.m. Expedia at 6 a.m. A chargeback on Agoda, a cancellation dispute on Airbnb, a guest asking about parking for the fourth time today. We take over all of it — every channel, every message, every day of the year.
Full Coverage
Pre-arrival questions, special requests, complaints, upsells — answered fast and in your hotel's voice, around the clock. Response time is a ranking factor on every OTA; ours keeps you at the top.
Every review answered — the glowing ones and the unfair ones. Professional responses that protect your score, recover unhappy guests, and show future bookers a hotel that cares.
No-shows, damage claims, payment disputes, commission errors — we fight every case with documentation and follow it to resolution. Money you're owed stops slipping away.
Date changes, early departures, force-majeure cancellations, relocations — processed correctly, invoiced correctly, and communicated to the guest without you touching a thing.
Availability, rate plans, promotions, content scores, and channel settings maintained daily across every platform — always in sync, never overbooked, never underpriced.
Corporate accounts, travel agents, DMCs, and wholesalers — contracting, allotments, and communication handled by a team that speaks their language.
What Changes
OTA communication isn't admin work — it's revenue work. Response times, review scores, and content quality feed directly into where the algorithms place you and what guests are willing to pay.
When a dedicated team handles it every day, the numbers move: better placement, better scores, fewer lost disputes — and a hotelier who sleeps through the night.
Before Kingfisher
With Kingfisher
Getting Started
Onboarding takes days, not months. We map your channels, take over the communication, and you get a weekly summary of everything that happened — instead of living inside it.
Talk to Us